At JW Balfour, we are committed to providing our customers with high-quality products and exceptional customer service. If you are not satisfied with your purchase, we offer a refund or exchange policy as follows:

Eligibility: To be eligible for a refund or exchange, the product must be in its original condition and packaging, unused and with all original tags attached.

Time limit: Customers must request a refund or exchange within 30 days of receipt of the product.

Method of refund/return: To initiate a refund or exchange, please contact our customer support team at info@jwbalfour.ie. Customers are responsible for the cost of return shipping, unless the product is defective or we made a mistake in the shipment.

Refund process: Upon receipt of the returned product, we will process the refund within 5-7 business days. The refund will be issued to the original payment method.

Exceptions: Products that are considered final sale, such as clearance items, cannot be refunded or exchanged.

Contact information: If you have any questions or concerns about our refund and return policy, please contact our customer support team at info@jwbalfour.ie.

We stand behind the quality of our products and strive to make every customer experience a positive one.